Director of Quality Assurance - TaxSlayer (2018-Present)
Achieved a 33% decrease in production bugs for the Consumer Product YoY using Playwright, adjusting processes, and PowerBI to track bug creation trends for the trailing 6 weeks YoY.
Achieved a 34% decrease in production bugs for the Pro Product YoY using Playwright, adjusting processes, and PowerBI to track bug creation trends for the trailing 6 weeks YoY.
15% escaped bug reduction YoY for the past 3 years across multiple products by making
incremental process changes.
Implemented Playwright tests using Typescript and mabl tests using Javascript in Azure DevOps pipelines to shift testing left.
Increased testing efficiency by 95% through automation of regression suites.
Implemented a performance testing program, resulting in a 300% increase in throughput and no system downtime during Tax Day.
Implemented several processes and procedures for activities such as, Production Deployments, Bug Triage and Critical Resolution Process, Midday Deployments, and Emergency Deployments.
Achieved a huge company win with conversion of monolithic architecture to microservices.
Project Manager and Scrum Master for Business Solutions and Consumer Products.
Successfully delivered Workful state payroll conversion 2 weeks early.
On-time and budget delivery of the TaxSlayer.com E-File process.
Director TaxSlayer Pro Project Management/Scrum Master - TaxSlayer (2014-2017)
Managed multiple development teams across multiple interrelated products to meet project
deliverables.
Responsible for the oversight of all TaxSlayer Pro projects ensuring that capacity is
properly
planned, risks are identified and mitigated, requirements and design are documented.
Acting scrum master by removing impediments to progress.
Delivered software on-time every year.
Responsible for Release Management of TaxSlayer Pro’s suite of products.
Won company annual award “Most Productive Division Head 2014”.
Director of Quality Assurance / TaxSlayer, Augusta, GA (2013-2014)
Created an Issue tracking/ticketing system using share point, to elimate paper
communications.
Coached and mentored a team of testers in testing techniques and Quality Assurance processes
and
methodologies.
Collaborated with Support, Product Management and Software Development to drive changes and
achieve high quality products.
Reduced testing cycles with automated testing.
Sr. Automation Tester / Brightree, Norcross, GA (2009-2013)
Created the Automation framework for the Brightree UI using HP Quick Test Professional and Sahi.
Led the testing of major Brightree functions (Point of Sale, Payment on Account, ePurchasing).
Automated API tests using SoapUI Pro (Approx. 600 tests that were not feasible for manual execution and covered 95% of code.).
Sr, QA Analyst / Checkfree/Fiserv, Norcross, GA (2007-2009)
Converted Quality Center test cases to Business Process Tests and evaluated Business Process Test components for Automation.
Led the automation of BPT components using Mercury QTP and FATE.
Managed offshore resources for Automation efforts.
Led PCI compliance efforts and security testing using IBM Rational AppScan.
Software QA Manager / NetBank, Alpharetta, GA (2006-2007)
Led the testing and implementation of Intelligent Authentication.
Responsible for estimating QA testing hours and resource planning.
Configuration Management and version control of QA and UAT Voyager banking application.
Responsible for maintaining and troubleshooting the QA and UAT environments.
Scheduled turnover meetings for code releases to QA and production.
Organized test results, test plans, and production change documentation for audit review.